If you’re working in a “Service” environment at any professional capacity then you understand the foundation of both meeting and addressing needs of others. You also understand that what you learned at Post-Secondary to earn the letters behind your name is merely a brushstroke of training for actual frontline reality. To be an effective servant one factor you must reflect on is your communication skills…differentiate listening vs hearing…you were taught this but does your professional behaviour model this?
Hearing acknowledges sound of others but listening acknowledges understanding of others.
If you’re implementing a Service Improvement Plan within your organization be sure to include “listening” as one of your key measuring tools…it’s vital to the monitoring and sustaining process.